FAQ

1. Are your products authentic?

Yes. We work directly with recognized toy brands, design studios, and artist teams through official, authorized supply chains.
All items are factory-produced, quality-checked, and fully authentic.

2. Do you support low MOQ? What is the minimum order?

Absolutely.
Our wholesale program is designed for small shops and new sellers:

Low MOQ on most SKUs
Easy mixed orders
Perfect for testing multiple styles without heavy investment

3. Can I mix different products in one order?

Yes.
You can freely mix categories, IPs, and SKUs. MOQ applies per item, not per order.

4. How long does shipping take?

Processing time: 24–72 hours
Delivery time: 3–10 days to most regions
Tracked shipping with smooth and compliant customs clearance.

5. How is shipping cost calculated?

Shipping fees are calculated automatically at checkout based on weight, size, and destination.
For bulk or recurring orders, feel free to contact us for better freight options.

6. Do you offer quality assurance?

Yes.
Every batch goes through factory-level inspection before shipping.
If anything arrives damaged or defective, contact us and we’ll handle it quickly.

7. Why are your prices lower than AliExpress or other platforms?

Because we source directly:

No middlemen
Stable factory partnerships
High-volume inventory
This allows us to offer better wholesale pricing and higher profit margins for retailers.

8. What payment methods do you accept?

We support:

Credit & debit cards
PayPal
Stripe
Bank transfer for large orders

9. Can I return or exchange items?

Yes.
If you need to return or exchange, please contact our support team first.
Note: Non-defective items must remain unopened and in original condition. Blind box products cannot be returned.

10. Do you offer bestseller recommendations or trend guides?

Yes — especially helpful for new sellers.
We provide:

Weekly bestseller lists
Seasonal trend picks (Christmas, Valentine’s, Back-to-School, etc.)
Top-performing SKUs by category
Starter recommendations for new retailers

Fresh ideas to help you stock with confidence.

11. Do you provide OEM or custom projects?

We do.
For larger clients, we support:

Corporate gifting
Custom designs
IP collaborations
OEM/ODM development
AI-assisted concept creation

12. Will I get a dedicated account manager?

Yes.
Wholesale customers receive personalized 1-on-1 support, including:

Product selection advice
Order coordination
Stock updates
After-sales assistance

Real service, real people — always here to help your business grow.

Can’t find your question?

Just reach out — we’re happy to help anytime.